In this episode of Strictly From Nowhere, Justin Abrams hosts Jochem Van Der Veer, founder of TheyDo. The conversation explores Jochem's unique identity, his early signs of entrepreneurship, and the influences that shaped his journey. They discuss the art of sales, the importance of customer retention, and TheyDo's mission to promote customer centricity in enterprises. Jochem shares insights on how his background and experiences inform his approach to business and leadership.
In this conversation, Jochem Van Der Veer shares the journey of TheyDo, a company focused on improving customer experience through journey mapping and data management. He discusses the challenges faced in the early days, the pivot towards building a CX tool, and the importance of finding traction with enterprise customers. Jochem emphasizes the role of AI in transforming their business model and the significance of passion and purpose in entrepreneurship.
Takeaways
- Jochem emphasizes the importance of unique identity in shaping personal and professional experiences.
- His early experiences of feeling out of place taught him valuable lessons about coexistence and understanding others.
- Silent mentorship through podcasts has been a significant influence on Jochem's entrepreneurial journey.
- Sales is viewed as a design process, focusing on understanding customer needs rather than just closing deals.
- Retention strategies are critical for enterprise organizations, requiring a strong post-sales support system.
- Customer success teams play a vital role in ensuring clients achieve their goals with the product.
- The product's effectiveness is key to customer retention and satisfaction.
- Jochem's approach to sales involves deep listening and understanding the customer's journey.
- TheyDo aims to make customer centricity a common practice in enterprises.
- The conversation highlights the blend of personal experiences and professional strategies in building a successful business.
- The initial failure led to valuable insights for TheyDo.
- Building a CX tool was a pivotal decision for scaling.
- Early traction with enterprise customers validated their product.
- Narrowing focus on enterprise clients helped streamline efforts.
- AI has accelerated their data management capabilities significantly.
- Understanding customer journeys is crucial for effective solutions.
- Passion in business is driven by personal experiences and skills.
- Finding the right customer fit is essential for growth.
- AI can transform traditional data silos into actionable insights.
- The journey of entrepreneurship is filled with learning opportunities.
Chapters
- 00:00 Introduction and Connection
- 02:58 Personal Journey and Identity
- 05:55 Early Signs of Entrepreneurship
- 09:11 Influences and Silent Mentorship
- 12:08 The Art of Sales
- 15:09 Customer Retention Strategies
- 24:11 Mission and Purpose of TheyDo
- 27:57 The Turning Point: From Failure to Insight
- 30:02 Building the CX Tool: A New Direction
- 31:46 Finding Traction: Early Signs of Success
- 34:08 Scaling the Business: Lessons Learned
- 38:00 Narrowing Focus: The Importance of Targeting Customers
- 41:02 AI as a Game Changer: Transforming Data Management
- 45:49 Passion vs. Purpose: A Founder’s Perspective